Great info for first time users.

Where can I find out what changes were included in today's update?

Hi Paul,
The big thing is the new account with Screencast.com. More bandwidth and more storage. We had to make some changes behind the scenes to make that work. We also fixed some FTP-related issues on the Mac.
Thanks for using Jing!
Mike

For pro's that space on the top might be reserved for the RDP bar? But better than midscreen.
I like the product, but would like it even better if you learned from google and delivered good products with a very low profile ; )
perofoslo

hi the great,
i like your tools very much...
add some more update day-by-day...

I installed and don't see "the Sun"

Found the '"Sun!"

Hi, really nice, simply to use but.. there's really not enough images per second when I make a fullscreen video :(

Let me know if an update can removes this problem :)

jing is very good!It's easy to use ,but if the author can add simple edit function about the video captured by jing,I think it would be better~

Dear Jing

What a great tool to use, I am not well up on computers but have found that Jing is easy to use and is also so very helpful.

I am sure that I will get a great deal of pleasure using this when emailing to my friends.

Thank you Jing

Regards

Kevin Wright

The text tool doesn't seem to work

Jing is wonderful. Wish it had been available when I first stated using computers 20 years ago. It is an easy way to explain things to other computer users. Keep adding features.

@ Brian re: text tool not working?

Hi Brian, are you on Windows or Mac? I made a video on the Mac, and it's almost an identical process as on Windows. I hope this helps: http://screencast.com/t/HzBGh5Xx

If not, maybe something is goofy with your text tool. You might want to ask http://support.techsmith.com and they will help you get to the bottom of it.

Thanks for trying Jing!
Mike Curtis, TechSmith

Hi Chris,
You sure can capture a drop down menu. The key is using a hotkey to start the capture while your mouse is on the menu. Check out this post and video about making hotkeys. Great question!
Mike Curtis, TechSmith

So, I am sorry, but I still don't get it. How is JING different from Snagit? I use Snagit 9 extensively, but I don't see any real advantages of Jing. What am I missing?

@oldsetbuilder:
Thanks for your question. You're right in a lot of respects because if you're a power SnagIt user you can capture quickly, and even create Profiles that automatically apply various effects.
In a nutshell we wanted Jing built for speed and back and forth communication. I use SnagIt and Jing on a daily basis, and if I need to quick post a URL in a chat room or email I tend to use Jing. If I'm making a robust image or need a screenshot for a document I use SnagIt. Did you happen to check out this video? It attempts to explain a little of the background behind Jing.

@Pau,
We appreciate all the people around the world using Jing and we would love to have Jing available in many languages. Thanks for your patience with us.

In regard to your captured images and video. Jing just captures your content. After that, what you do with it is entirely up to you.

The half sun appears on the upper edge of my screen but when I mouse over it nothing happens. I am using 32 bit Vista on a Dell XPS laptop.

Jing is great tool. I have created 2 videos using jing. I saved them and played them again and again. However, I can't find them now. Please HELP! Once I find these videos can they be loaded up on my webpage.

Thanks!

Hi Rahee,
One idea is to check out your History. It's the middle "ball" on the sun. Here's a blog post about the History. Does that help? http://blog.jingproject.com/2007/10/history_201_jing_13_to_present.html
Thanks for the good question!
Mike Curtis, TechSmith

@Anonymous and others who might have a problem where the has something like a 1/2 shadow and Jing is unresponsive. I forwarded this to Tech Support, but thought I'd share the feedback with everyone.

A re-installation of .net framework 3.0 is likely to resolve this problem.
Reinstall Microsoft .Net 3.0 from this location.

Then uninstall Jing, and reinstall using the latest installer.

If the problem still persists, contact technical support.

Boy, Jing is darn easy to get started very quickly. I like it alot. Can someone help me out, though?

I created my first screencast and tried to post it to the screencast.com website and I keep getting a "Input string was not in a correct format" error. Can anyone help me on that?

Thanks!!

jing stopped working. It says it has expired? I am not sure why since I purchased it.

Hi John,

It looks like the content that was at your screencast.com location was moved or deleted. I am wondering if you mean you want the content image or video embedded right in the website or blog? Maybe like this? http://blog.jingproject.com/2008/08/set_up_personal_ftp_and_websit.html

You bring up a good idea and question about narrating an image as you use the mark up tools. Right now Jing has no such ability, but it seems like a handy idea. We get some requests to use the mark up tools while recording. That might solve the issue too.

Thanks for your comments and suggestions--and for trying Jing.
Mike Curtis, TechSmith

Is it possible to convert the .swf. file to be able to upload to youtube? How do i do this? Any help would be awesome!

Yes, good information for first time using system...but, do you have a video tutorial showing this too?

Thank you for your time...I am looking forward to sharing this with everyone I know.

Moriah Martin

Hello Moriah,
You might find these videos helpful:
http://blog.jingproject.com/2008/07/jing_video_archives.html

We're working to improve the way people can access and learn about Jing in one organized place.
Thanks for asking!
Mike Curtis

I have a screencast account. I installed jing on my laptop so i can bring it to work and create some training (but will not let me finish because it wants an internet connection). Once installed jing will not let me use it unless i have an active internet connection. This is quite disturbing. Is there any work around to help me out?

How do you use this application, are there any
step by step lessons or how to make a tutorial with this program how do make it function???

Hi there, I have been using Jing quite a bit recently and I am finding that it is crashing repeatedly while I am recording. I have started speeding through my tutorials to try and get to the end before it dies. Any ideas?

Hello London,

One place you might want to check out is http://blog.jingproject.com/2008/07/jing_video_archives.html

There are a number of videos on there. I'd start with the one called "Adjusting the Capture Area".

We're working on a formal help system as right now, a lot of information is scattered around the blog.

Thanks for trying Jing. Mike Curtis, TechSmith

HI,
Thanks,
Great Application, and the most wonderful thing is that its freeee.
I have not explored all the features yet,
I have been using Fire Shot for taking screen shots for webpages. It is a Fire Fox addon.
Visit http://www.webworldguru.com for more details on tools related to web development using PHP, Joomla, My SQL.
Thanks
Amit Patekar

Record a video on the Web, the result was really special better quality than the original, but I deliver a heavier, why?

It is too bad that this is only in SWF which I can not up load to YouTube or other channels I use. Please let me know when you will make that available.

I love this tool, but I can not get the video into a proper output size when I convert it to MPG or other format, quality is lost.

Rebecca in Montana
Branding The Power of You Online

As a Mac OS X User it's weird because my captured vids don't have any audio.

I get a popup that says "You have reached your 5 minute limit" (which is fine), then the whole computer just slows for another 5-10 minutes (I guess it's converting the video?).
I also am unable to stop the video capture until this 5 minute limit appears.
I am trying to make small video tutorials on how to remove spyware and such from a computer, but I really don't think my viewers will be interested in watching 5 minutes' worth of scanning! Then once the video is done... I have the 5 minutes of scanning sitting there.
Hoping my Swf2Avi converter will help with this, so I can edit the final result in a video editor to add text, remove the extra scan time, etc.
We'll see!

Hello, Very nice, but it would be nicer if you could record more than five minutes?.

this stinks

Infact i have really know how JING works but have downloaded all i need.

Thanks

Thank you. Teşekkürler.

I downloaded JING, thought it was gtreat until I record Video & theres no sound, then you try Help....It says cannot find URL?. If you try HELP? you get a STUPID F*******G messege Sying REPLY BETWEEN THE LINES!!!!!!!!!HOW DO YOU DO THAT, HOW CAN I FIX THE PROBLEMS IVE BEEN TRYING THIS FOR DAYS NOW? THEY JUST IGNORE MY QUESTIONS IM PI****D OFF

Ive got NO sound on Video, Cannot get HELP >Says cannot Find URL?? HELP desk keeps sending these unusable Emails CAN SOMEBODY PLEASE ACTUALLY HELP PLEASE.
[===> Please enter your reply below this line

[===> Please enter your reply above this line ON AUTO EMAIL???????????????, HOW DO I DO IT???????????????????????? IT WONT ACCEPT IT!!!
Is this a help desk or a complete wind up ??????????????/From: TechSmith Support

huh?? confusing

Ho trovato Jing veramente utile, specialmente per recuperare immagini da DVD dei musei per costruirmi album fotografici.
Complimenti per questo programma anche semplice da usare perfino da chi non conosce l'inglese.
Potreste spiegarmi come si recuperano i suoni?
Grazie e cordiali saluti.

i like it

This Thiing Is Awsome!!!!!!!!!!

I, too, have the problem of getting no audio recorded on my videos. My Windows Live Messenger for my headset/microphone requires phone numbers or websites before I can record audio. Can anyone out there please help me. This has to be a simple matter, but, somehow, I can't figure out what I'm doing wrong. It is not on mute, incidentally!

Dale H. Melton, Manatee Community College

Hello Commenters!

Ernesto- I believe your question is about how to record system sound? Check out: http://blog.jingproject.com/2008/05/ Sorry it's in English only!

Dale- About the audio problem, Jing only looks for the default audio input device. There's no toggling switch or button. Therefore, my hunch is that somewhere in your Control Panel or in some program something is set other than your Microphone as the default audio input. The team at http://support.techsmith.com should be able to assist. They are really good when it comes to the different flavors of operating systems and conflicting software and driver issues.

Thanks everyone,
Mike Curtis

Hi!
I am very much satisfied with your zing software.
Really this one is awesome in compare with others.

Hi all, i just installed Jing..

it require log on to proxy server which i dont have, any work arounds.
I have heard about Jings and will appreciate any help to enable start using it....

OH, NOES!!!! HALP!!!
I have volunteered at my place of work to do a Jing workshop, so I was "walking through" what I might do during that workshop when I opened the "Preferences" file that expands off the sun, and clicked something that made the sun disappear. I meant to re-click it, but I must have forgotten to, for now my Jing sun is nowhere to be found! I can tell the program is still installed, but how can I get my sun back?? I haven't found a way back into Jing. HELP? [Gulp] :(

Hi Rcleland47. I can help!

If you're on a Mac, check out this post and video: http://blog.jingproject.com/2008/06/hey_thereif_youre_using_jing.html

That might even help if you're on Windows as it's pretty close.

I whipped up a Jing showing what happened and how to fix it on Windows too! http://www.screencast.com/t/NjGVyWis

Good luck with your presentation!
Mike Curtis, TechSmith

Thanks for Program.

Long-time SnagIt user here (since 2005 - hey, 3 years is a long time in technology, right?), just used Jing for the first time. Best feature - image cropping on the fly while capturing the image from the desktop, all one process instead of capturing an image and then cropping it. Nice.

Somewhere I saw a link to offer feedback but can't seem to get back to it, so: Putting in a request to be able to save image formats more familiar to my end users, namely JPG and GIF. I understand why PNG if you're only going to have one format, but will be spending time explaining what PNG is and that it's okay to use it, to each and every user when I show them Jing. Minor annoyance.

Anyway - nice product. And the sun is neat too, especially since my desktop background is the ocean.

thankyou very much ,very usefull and revolutinaıre project

Hi,

What about Picasa Web support?

Hi,

Thanks for the great tool. It's a brilliant idea. Especially the sun sitting up there in the corner. Love that.

Just wondering if anyone has successfully been able to create a Jing movie and then get that into YouTube? That process would be great to know. Sure there's a way though...

I'll make a post about this brilliant tool on my http://photomarketeers.com blog asap. :)

Thanks...

Martin

This will help me out greatly with my tutorials.
Great program

Hello, I think Jing Rock's especially the (2-gb)- folder on screencast that comes with it!. I guess i am not that worried about the video end of jing were it only records up to 5 minutes. That is why i bought camtasia for that. The best part i like about jing also is, the screen pictures it takes for my swipe file's
Thankyou so much for jing,

I'm on OS X. Installed; opened: sun nowhere to be found. Please advise.

Hi - This is a great tool.

I downloaded the software quite some time ago and never got around to using it.

Today I started it up and incredible tool you have here.

Investigating it now and so far enjoying every minute of it.

Many thanks for this great service

Hamant

Hi

Just came across Martins question and I saw a blog post a few hours ago about a free software that you can use at

http://www.videolan.org/vlc/

This will convert your FLV file that Jing Produces and convert it to WMV or even an AVI that you can then upload it to You Tube

Take care

Hamant

i use jing on vista home basic
so how can i capture video with sound?

It's really a great tool!
I can use it for trainings, the others can learn some courses via it, no need trainings delivered by person.

Thanks much for JING!

Lillian

Hi
Very impressed. Only downloaded and installed this software 5 minutes ago and cannot believe how easy it is to use.

Have just captured a video clip that promotes one of our products. It sadly did not seem to capture the sound track to the video. Is it possible to capture sound as well.

Regards

Rick Tyler

How do I get rid of the controls in the corner? With the controls there I cannot use that area of the screen. They are present in the movie, too. What's the deal with that?

I have tided this site and so far its so cool.

I, too, have the problem of getting no audio recorded on my videos. My Windows Live Messenger for my headset/microphone requires phone numbers or websites before I can record audio. Can anyone out there please help me. This has to be a simple matter, but, somehow, I can't figure out what I'm doing wrong. It is not on mute, incidentally!

adel

I'm new to jing and might need some with it.

This is great! Thanks for the software.

I have been using Jing almost since it was first released. As a Snagit owner and user, it is great having an entry level tool for users. When they get into using Jing and want more, I have them get Snagit, and eventually get them into Camtesia.

The 5 minute time limit on video makes it useless for me. I make tutorials that run 12 to 15 minutes. Why don't you remove this limit. I save and upload to my own website anyway.

This program sux bigtime.
I recorded an 8 second file and it was 1 meg.
so if I do a 4 min video the user has to put up with a 30 meg download of bandwidth.
FLV would be 4 megs.
Then I opened up the history, double clicked... and had no menu on the left to edit or add anything.
Total BS program. Useless.

good

hi

hi thanks for your notce

I just uninstalled the latest upgrade and reinstalled the older 1.6 version. Having all screencasts show as full-screen is terrible. I make a small screencast - 300 x 200 px, and someone with a 24" monitor clicks on it and can't tell what it is at full screen. No option to size them smaller.

hi the great,
i like your tools very much...
add some more update day-by-day...

thank you very much

Just a quick question. I understand how to setup a hotkey to start recording a video, but I would also be interested in being able to stop recording with a hotkey. Is there a way to do that?

I've just reinstalled Jing.

Any updates available?