FAQ's from Feedback

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I thought I would go through the 'ol Feedback Email bag and pull out a few questions that seem to pop up now and again. I've tried to answer these awesome Jingers individually, but I'm guessing if people are taking the time to write us, there's probably a lot more of you out there with similar questions.

System Audio Recording

Jing is optimized for recording narration using a microphone. Jing detects and uses the default audio input device (which is usually the microphone). That said, people are going to want to record system audio (the computer sound or sound that comes out of your speakers.) You may be able to do it, but the key is changing the default audio input device. This may not be supported on all Vista machines. Check out this article for starters, and note at the bottom there is additional help for both Mac and Windows. This article was written for Camtasia Studio, but is equally applicable to Jing. It goes into a lot more troubleshooting and work-arounds, especially for Vista.

Selecting a Capture Size

We don't exactly go out of our way to expose it, but if you click and drag a selection while holding the Shift or Control key you can get a 16:9 (widescreen) or 4:3 (standard) aspect ratio that "snaps" to popular dimensions. Dimensions are important if you want high quality YouTube screencasts or want consistency on your blog or website.

Remember Where I Saved it Last Time!

Sorry, it should work the right way, but it's a Jing Windows bug that is fixed in the next release. However, this is a good opportunity to mention that you can setup a custom Save button to automatically to a particular location--even a network drive. Here's how to do it.

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Hi, We're Looking for Stories!

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We shared Marc's Jing story last week. It's neat to see how people use Jing and often learn about a new application, in this case JiWire.

We were wondering if anyone out there would be willing to share their Jing stories with us--and more importantly--the Web. We have dual motives. We really want to understand how people are using Jing, and how it is and isn't quite meeting their ideal needs. This helps us prioritize and make Jing better. Sometimes we are exposed to ideas we've never even thought of.
Our second goal is to spread creative uses to the masses. People use Jing in ways others never consider. (Like using a webcam to share an image that's not on your computer.)

Do you have a story to share?

We are specifically looking for stories involving:

  • Strategies for recording system audio (the sound from your computer speakers) with Jing.
  • Using embed code for some purpose.
  • Using Jing in educational settings, especially student use of Jing.
  • Using Jing for business purposes.
  • Examples of how Jing increased productivity in the workplace.
  • Funny uses of Jing.

And even if you don't tell us your story, we hope you'll tell a person you know. We thank everyone who spreads the word.

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Captain Jing's Halloween Costume

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In this 27-second video, some of Captain Jing's colleagues give him some ideas for what he might be for Halloween.

Do you still need a last-minute Halloween costume? You can dress up as Jing!

Here's what you need to do:

  1. Put on a yellow turtleneck.
  2. Some yellow face paint doesn't hurt.
  3. Blow up three yellow balloons--not too big.
  4. Get a marker and as best you can, draw the three Jing icons...like this:
  5. Affix the balloons to a headband.
  6. Put on the headband!

P.S. anyone who actually does this and sends us a picture gets a free "Jing: Show and Tell for Grown-Ups" T-Shirt.

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Hi everybody;
As part of my job, I get to hear many stories and see numerous examples of how people are using Jing in the real world.
I'm excited about this blog post because I get to share with all of you how one of our users, Marc Barman, uses Jing.

Marc lives just east of Sacramento, California, and has had many roles bridging computer technology and people. They include Technical Trainer, a Product Support Specialist, a Technology Transfer Specialist, a Systems Implementation Specialist, a Training Developer, a Systems Analyst, and a Troubleshooter. To keep sane and balanced he plays jazz saxophone and chauffeurs his Bouvier back and forth to the dog park.

When I asked Marc, what inspired him to make a screencast about JiWire.com, he told me:

When I first got my MacBook, I typed "Free WiFi" into Google, and got pointed to JiWire.com, a directory of WiFi locations. Recently, a friend of mine who is a nurse for a Sacramento-area hospice and visits patients all over town, was given a WiFi-enabled laptop. She asked me "How do I find WiFi locations?" I wanted to not only tell her the site address of JiWire, but also show her HOW to use it. Jing saves the day!

Here is his screencast (2:55). You may wish to click the full screen viewing option in the lower right.

Last but not least, our favorite quote from Marc:
"One Picture (still or moving) Is Worth A Thousand Words. Still true today! Actually, moving pictures are probably worth 1,000 words per second."

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Captain Jing Works Off His Burrito

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This video (0:49) is our special way of letting you know we're still working hard to make Jing better, listening to your feedback, and we hope you'll stay tuned. Faster Jing, faster!!

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Taking an Image Capture with your Webcam

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You may not have thought of it, but you can use Jing Pro's Webcam Feature to take a single Image-snapshot as well.
I usually use this feature whenever I quickly want to show something that is not on my screen, such as:

By using Jing's Webcam feature, I don't have to find my digital camera, take the picture and upload it.
It's a lot faster to take the snapshot with Jing. I can annotate it if i want, and then I can upload it to Screencast.com and share the link just as fast.
Sure, it's not exactly a 5 megapixel image like my digital camera can give me. But it works for most of my communication needs, and it saves so much time.

Can you think of other uses for this feature?

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Screencast.com's Desktop Uploader

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You may think of Screencast.com as just the most convenient way to host your Jing content so you can quickly send a link to someone.

In fact, Screencast.com can host virtually anything. Usually it's images or video, but there's no reason you couldn't upload a PowerPoint presentation or a huge ZIP file containing project resources.

Before getting into the Desktop Uploader (which is free and works on both Mac and PC), I should make clear the uploader doesn't have anything to do with Jing directly. The best way to send your Jing images and videos to Screencast.com is to do it straight through Jing. The purpose of this post is to show how you might take more advantage of the Screencast.com account you got with Jing.

Here are some typical scenarios where people use the Desktop Uploader:

  • You have a file that's way too big to attach to an email. You upload it to Screencast.com, then email the link to the file. Your recipients download it themselves. (Learn how to make content down-loadable to viewers.)
  • You want to back up a bunch of videos or files. You select them all and upload them to Screencast.com via the uploader.
  • You're looking for feedback on the latest (non-Jing) screencast you made. You upload it to a password-protected folder that contains previous versions. It's easy for the viewers to look at each draft.
  • You need to work on something at home, but you forgot your USB drive. You can upload it to yourself.

The Desktop Uploader is easy to download and install. Be sure to keep the following in mind--especially if you're using a free Screencast.com account:

A free account comes with 2 GB bandwidth per month. Bandwidth is the total amount of data you can transfer per month. For example, if 10 people downloaded your 10 MB video, that would be 100 MB--or 5% of your monthly allowance. As you can see, using the Desktop Uploader with large files for yourself or with a small group is one thing, but trying to share a large video with hundreds of students or the public could chew up that bandwidth pretty quick. You can always check your bandwidth. Learn how here.

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Ian Ozsvald is a screencasting machine! Ian has written a great blog post about how to make a screencast with Jing in 30 minutes!

In this screencast tutorial, Ian will show you:

  • How to start recording with Jing on Windows (it works the same on Mac)
  • How to upload your recording
  • How to get a reminder of the shortcut URL that it magically gives you after the upload is complete
  • The Handbook's Google Group where you are encouraged to share your screencasts so we can help you improve

Ian's screencast runs just over 6 minutes. Be sure to check out Ian's full blog post here about making a screencast with Jing in the next 30 minutes.

Ian is a professional screencaster who has made 170 screencasts since 2005! Ian is also working on 'The Screencasting Handbook'! This is a great resource for any screencaster. To be first in line for the release of the Handbook, you just have to sign-up on the mailing list here (by signing up you'll get a discount on the early releases of the book).

Screencast on, Ian! Thanks for sharing your knowledge and making the world better screencasters!

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