Troubleshooting
Posted on Friday July 20, 2007 by Michael Malinak
This post will try and track known issues with the Jing Project. It will also be updated as we figure out answers and/or new problems. We're also tracking bugs in our Support System.
Windows Client
Crash when launching:
FIXED IN 1.2.4 There's currently a bug where Jing expects the date format to be English United States (M/D/YYYY). This means that if your Windows settings are set to anything else, we crash with a System.FormatException. We're currently working on getting a fix out for this as soon as we can.
After capturing, preview window does not display correctly:
If you have Windows set to use large fonts, the Image and Video preview windows do not display correctly. It looks like the bottom of the window is cut off. This is currently being investigated.
Install hangs or fails with .NET install:
Installing the .NET Framework 3.0 before installing Jing may help with this. It can be downloaded from Microsoft here. After that is finished, the Jing install should work.
Unable to register hotkey message:
(Partially)FIXED IN 1.2.4When launching Jing you may get messages that the hotkey can not be registered. This may occur if you've launched 2 copies of Jing, or you have another program that is registering the same hotkey. As of 1.2.4 you can only run 1 copy of Jing at a time.
Jing stops responding after standby or locked mode:
FIXED IN 1.2.5On XP, when you return from standby mode or a locked machine, Jing’s ‘sun’ and/or History window may stop responding or stop drawing correctly. The only work around right now is to restart Jing. This is currently being investigated.
Unable to send links via MSN Messenger service:
Currently when trying to send links via MSN Messenger service, the user sending the links will see them in the chat window, but they are never received by the other party. This also seems to be happening for clients that interact with MSN such as Trillian. This is currently being investigated.
Audio input device is incorrect:
When recording a video, Jing currently uses the first audio input device found. There is currently no way to configure this in the software and we are currently looking for a temporary solution.
Mac Client
Be sure to check the release notes for version 1.2.5 for details recent fixes.
Can't move the Sun:
You can drag it by clicking in its center, or if you first hold down the Shift key. It can only be placed in certain locations: any corner, and along edges except where the Dock or Menubar are.
Video recording does not record sound:
Be sure the Mute button has not been turned on. Also, in your System Preferences, check the Sound panel's Input tab, and be sure the microphone you want to use is the chosen device for sound input.
Video does not record
We are currently investigating a few reports of this issue. Please check if your audio device is turned on. If turning it on fixes this problem for you, please let us know via feedback.
Unable to send links via MSN Messenger service:
Please see the note in the Windows section above.
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Comments (22)
I wanted to let you know that I just downloaded the mac version. I am not seeing the icon and I do have growl installed.
Posted by pesh | July 18, 2007 3:50 PM
Posted on July 18, 2007 15:50
I'm having the Growl problem.
I had to force quit Jing.
My console was filling up with the following:
"2007-07-18 13:00:28.029 Jing[1073] Growlsettings is 0"
Looks like an amazing product. Let me know what else I can do to help bugfix it!
Posted by Jeff Smick | July 18, 2007 4:02 PM
Posted on July 18, 2007 16:02
I have the Growl issue as well. I used the 'Do it all for me' install option. Jing took up a bunch of memory. (I got a Growl notification saying Jing registered with it.) I forced quit Jing and restarted. I now appears to be running normally.
Posted by Matt | July 18, 2007 4:34 PM
Posted on July 18, 2007 16:34
I'm also running Growl. My macBook is currently steady at about 60% CPU utilization and the Jing widget-whatsit didn't show up. If I have to choose between Growl and Jing... ;-)
Posted by Jason | July 18, 2007 5:23 PM
Posted on July 18, 2007 17:23
Same here - Growl and Jing don't seem to be working together ...
Posted by Simon | July 18, 2007 8:42 PM
Posted on July 18, 2007 20:42
We think we have figured out the Growl conflict, and are testing a fix. A while back, we were going to use Growl for notifications. Later we decided not to, because we needed to have notifications for people who don't have Growl, and who choose not to install it. So, we put in our own notifications instead. Unfortunately, Jing still registers itself with Growl, but does not use it. The fix will no longer register us with Growl, and the two should co-exist fine, but Jing will still not be using Growl for notifications. By not registering, we think we'll avoid the problems some people have had on first launch of Jing.
Also note that if you can quit Jing (via Activity Monitor or a restart), Jing should start the second time just fine.
So, Jason, we won't make you choose between the two. We use Growl ourselves!
We're still thinking about supporting it again, optionally, but need to work out some technical issues.
Posted by Don | July 18, 2007 9:12 PM
Posted on July 18, 2007 21:12
For Mac video captures: any hint on how large is 'large'? I'm willing to wait to see how the next Mac release performs before I start giving any redundant feedback.
Posted by Mark | July 18, 2007 9:28 PM
Posted on July 18, 2007 21:28
Does not appear to hook up to Screencast.com when using a proxy server at work.
Posted by Chan | July 20, 2007 9:41 AM
Posted on July 20, 2007 09:41
I've just downloaded Jing to try out but I can't seem to get the video function to work. Once I select a screen to capture it doesn't commence capturing although the sprockets on the sides are moving. The timer is not recording anything and when I press stop and check whats recorded there's just a static image for a fraction of a second. I've tried saving the file locally first instead of sharing but the same thing happens.
Still captures work fine.
Posted by Alexis Holwell | July 20, 2007 10:53 AM
Posted on July 20, 2007 10:53
Installed Jing, did a video, clicked on SHARE, opened up Mac Mail, did paste.. and nothing appeared. After a minute I would get a JING message "unable to share capture"
I've restarted and reinstalled.
I running on a Mac Book. What should I try next?
Thank you
Posted by Jeffrey Riley | July 25, 2007 1:28 PM
Posted on July 25, 2007 13:28
Would you let me know when you have the problem cited below fixed?
Since this is not a problem for me with Snag-It, I presume you'll be able to fix it in JING. Thanks.
-----------------------------
After capturing, preview window does not display correctly:
If you have Windows set to use large fonts, the Image and Video preview windows do not display correctly. It looks like the bottom of the window is cut off. This is currently being investigated.
-----------------------------
Posted by Gordon Slifer | July 26, 2007 2:10 PM
Posted on July 26, 2007 14:10
Hello-
I've recorded a video with jing and it was published in swf format. What do I play this with? Is it possible to convert swf into a more common format like quicktime or windows media player?
Thanks,
Joel
Posted by Joel Pitney | July 26, 2007 4:56 PM
Posted on July 26, 2007 16:56
I have problems when try to run Jing, I have already installes Microsoft Framework 3 and when finishing the Jing Installation a Windows alert appear and said that Jing has to close the program becasue an error was found.
I restart my system again and Jing send the same error and doesn't work. I'm user of Snagit almost 8 years ago so I have capture the images of the errors, how I can send those to you to figure out what is happening.
Thank you in advanced, Victor.
Posted by Victor Calderon | July 27, 2007 2:33 PM
Posted on July 27, 2007 14:33
If I make than one Jing video when I paste the new URL from the clipboard into an email to send off it is either:
- the same URL as the previous one Or
– a new URL but it brings up the previous recording on the web.
Good luck with it. it will be great if you can fix this bug. Maybe it was me!! Please tell me.
And your feedback form gives an error message
Posted by Colin Pearce | July 30, 2007 5:25 AM
Posted on July 30, 2007 05:25
One thing I have an issue with is not being able to choose weather or not you can have Jing removed from startup, as I have been unable to stop it on startup, even when un-checking it my msconfig startup tab.
Very annoying not to have this control over a software program.
I have tried many of the functions, and feel, overall, you are on the right track for a great product.
Posted by Cash | July 30, 2007 3:50 PM
Posted on July 30, 2007 15:50
Image capture great. Videos record and playback in a jerky motion. Anything I can do to correct this?
Posted by Doris | July 30, 2007 6:47 PM
Posted on July 30, 2007 18:47
To play SWF files, download SWF Opener. It's a Free Application, only 386KB. Works great! Scroll down at this link - it's the next to last download listed.
http://www.browsertools.net/downloads1.html
Posted by Doris | July 30, 2007 7:21 PM
Posted on July 30, 2007 19:21
Jing seems to crash everytime I try to record a video.
MacBookPRO, osx 10.4.9, Jing 1.2.4
Posted by Zambe | July 30, 2007 8:14 PM
Posted on July 30, 2007 20:14
STARTUP issue - Small free 72KB Application named StartupCPL (CPL=Control Panel), Author Mike Lin http://www.mlin.net/StartupCPL.shtml - This application works for me for a faster startup.
After install, Jing is listed under HKLM/Run tab. Remove checkmark from box in front of Jing and it won't startup. However, when you want to run Jing, you'll have to go to Control Panel, Startup icon and put the checkmark back in the box. If you go to Programs and click on Jing, it tries to Install again and pops up a note 'Jing is already running.'
NOTE: On Windows XP, you must switch the Control Panel to Classic View in order to see the Startup icon.
Posted by Doris | July 31, 2007 3:52 AM
Posted on July 31, 2007 03:52
RE:Doris "STARTUP issue..Small free 72KB Application named StartupCPL (CPL=Control Panel), Author Mike Lin http://www.mlin.net/StartupCPL.shtml -
This application works for me for a faster startup."
Thanks for the info!
IMHO: I still would like Jing to offer a choice between the application starting on start-up or by clicking on a short-cut to start.
Going through what you describe is not very user friendly.
Posted by Cash | August 1, 2007 7:09 AM
Posted on August 1, 2007 07:09
I use Jing on a Apple G4 dual 500 MHz and it doesnt work well... I get one frame in 3 seconds. Why is it so slow??? Please help me!
Posted by Luziver | August 1, 2007 9:45 AM
Posted on August 1, 2007 09:45
RE:CASH "Startup Issue" IMHO: I still would like Jing to offer a choice between the application starting on start-up or by clicking on a short-cut to start.
Tested a shortcut and it works without going back to the control panel to replace the checkmark. Had not previously setup a shortcut. It doesn't load on startup but it will open by clicking the shortcut.
Posted by Doris | August 2, 2007 5:16 AM
Posted on August 2, 2007 05:16