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Installed JING, tryed to run it and it came up with an error bos saying "Unable to register Jing Capture Hotkey, please select a different hotkey."

What do I do to correct this?

I installed Jing (and installed Network ). The icon comes up in my system tray.

If I double click or try and run the program within the menu system nothing happens, what am I doing wrong?

Very unintuitive! I cannot see how anyone could use Jing without lots of tutorials and practice. Other points:

• The GUI lacks familiar features, such as a window or even a menu bar, to make navigating it easier and faster. (I don't like the yellow ball at all.)
• Creating a docked location caused me to lose the program for awhile because I use two monitors. A non-docked option would be helpful.
• Having the Help available exclusively from the WWW makes it difficult to use Jing to create emails before being ready to send them.
• The install on my XP SP2 IG RAM system resulted in a very slow feedback loop. Specifically, I have the interface docked on my system but there is no window displaying the content I "thought" I had captured, and I don't know why.

I installed Jing on my Mac and now it does nothing but sit in the upper right hand corner of my screen. There are no buttons, no action, nothing. I cannot click on it, I cannot uninstall it, I can't force quit it. I'm going to have to reboot and hopefully can get rid of it then.

Nice try but if it doesn't work, I'm not reinstalling.

@Dan Thompson:

Sounds like there is something already using the default hotkey that Jing tries to use. Here's what you need to do to change the hotkey. (I'm showing it on the Mac, but it's the same for both platforms.)
Jing video

Wonderful! Really like the trial of screencast. I never cease to be amazed by this company. Love the way the yellow dot stays at the top and out of the way. I can see lots of uses for this! Great job!

Downloaded, installed, and tried out Jing. All worked the first try. It may seem unintuitive to some, but not me.

Very interesting, I've Twittered it and will continue to try it out. Thanks to Betsy Weber for the tip-off!

I installed Jing and have enjoyed using it on my Mac and PC. Great utility and a wonderful way to post images and videos to my blog

http://assistivetek.blog.spot.com

I installed Jing and have enjoyed using it on my Mac and PC. Great utility and a wonderful way to post images and videos to my blog

http://assistivetek.blog.spot.com

I think this video should be available via a link on the main page... Fantastic work, team! :)

Installed (and .Net 3 as required), only able to get "this program caused an error and it will be terminated, send error to Microsoft. Tried also lates Win updates, same situation.

The mouse will not work when capturing a screen, it flashes on the local screen and will not function so that it becomes useless. It is not apparent in the video but on the desktop it is.

The mouse will not work when capturing a screen to a video, it flashes on the local screen and will not function so that it becomes useless. It is not apparent in the video but on the desktop it is.
As a result it cannot be used to make instructional videos.

Like NKR above all I get is "Jing has encountered an error and must terminate" happens whenever I try to run it (including at startup) and even if I exit all other applications. I have tried a repair install and also uninstalled/reinstalled to no effect.

When installing/running I have terminated everything on my system that I can terminate.

Running Windows XP Pro SP2 (up to date as of today)

I have been using SnagIt and Camtasia Studio for years, and love them - so I was disappointed to find that Jing will not even start up on my standard XP Pro machine. Given the number of similar posts here, I am surprised that Techsmith publicise Jing, as it has obviously not been tested properly. Very much work in progress, but I will check back in a couple of months, as it could be an interesting addition to Techsmith's other great tool set. I hope this lapse in quality is quickly reolved.

I encountered problems to install Jing. All I got was an unspecific error message after starting up windows.

Now I have to remove the fizzled installation and will have lost more than an hour of my time.

On the video, it looked pretty useful and fast. However, with installing all the .Net Framework thing and stuff, I won't give it a second try, sorry.

Hopefully, the techsmith news won't promote tools that don't work properly in the future.

I just watched the demo video and it looks very impressive. I have used camtasia at work and would like to give this a spin at home. For those complaining about it not running out of the box I would say give it time. The product is more or less a "beta" and should be considered unstable. Although, I would expect a bit more .Net try-catching to avoid the program just ending unexpectedly. Anyways, nice job guys!

I use multiple monitors as well. As soon as I select the window I want to work with and click the capture video button my system slows to a near standstill. I've got 2G of ram and a P4 3.2 HT processor. After a CTRL ALT DEL to bring up task manager then viewing the process list it shows that jing is using almost 380M of ram for less than a minute of capture on a small window.

Love the product. Where I work, this will come in handy. A couple of things though...When you capture an image, I like the simple way you have created the ability to put arrows, frames, text, etc. but there is no way to correct a mistake that I've found. Once you place an arrow, its there unless you recapture. If there was a way to erase, move and/or edit an object once you create it, that would be great.

Really elegant. Can you capture sound when you make a video? Can you copy images to the clipboard for pasting into other appications?

The idea is great, but the interface is too proprietary. PLEASE make it possible to turn off that floating yellow ball and just use the system tray icon instead, like well-behaving applications do.

Just because you guys think it's the greatest thing since sliced bread doesn't mean we should all change our work habits to fit it.

I don't mind providing the interface as an option, heck even the default, but to not even provide an alternative is just absurd, especially since you already HAVE the tray icon. How difficult could it be to add these to the tray menu:

Capture
History
More
---
Show Yellow Ball
---
Exit

That said, I do think the idea for the program is great and I'm not completely dumping on it here. I may find myself using it quite a bit.

Thanks for your time.

@ Selwyn

Yes you can record sound (see... http://www.screencast.com/t/tYHT4J3iT). As for copying an image into your clipboard, you can't, but you can save the image and insert it as a file like you would normally. (again, http://www.screencast.com/t/VCXY3VLr)

It works great on my system..

I'm a little befuddled by what I'm reading...

For me, it worked the first time, on Windows, with two monitors. It captured the audio from my headset mic without me doing anything to make it happen (except talking into it, obviously.)

I can understand that there can be system idiosyncrasies that keep things from happening right the first time for some people, but otherwise, people who don't think this is easy to use probably haven't done video capture with anything else. It couldn't get any easier than this.

I love the yellow ball.

Once I found it, it worked great. Very intuitive. I can see it working well with faculty who are technically challenged.

I'm not very tech savvy and this worked absolutely perfectly the first time I tried!! I don't know what everyone else is talking about. I didn't even watch the demo until after I had it started and working. Very cool product!!!

What do you mean you're not sure what people are talking about? Obviously a lot of them are having technical issues and are stating actual error messages they are getting. I'm not going to try this product until I see they are getting assistance. I don't want a broken product on my machine. It should at least be a working beta...

Couldn't connect when I attempted to "share" - message was "There was a problem connecting to the Web. Your capture was not shared but is in your History." Not a big surprise. We are behind a username/password protected firewall here at work.

today's download & install is OK - dead easy to use, quite intuitive interface (once you see the yellow ball at top of screen). Love it already, and will use this a lot - will help my testers record bug scenarios and such. Great!

My only regret when migrating from PC to Mac was leaving SnagIt and Camtasia behind. Thanks for giving me new hope with Jing!

This thing is useless. I'm trying to capture a video, but it freezes the video and gives me a very long screenshot, and that's AFTER I've clicked on video. I've just wasted an hour and a half of my freakin time on this piece of junk. You need to improve this crap before I'll use it again. I can't believe it actually works for anyone. And FYI, I happen to be a computer major - I'm not a technical moron.

How do you undo a text or an arrow from a captured Jing image? I cannot locate the undo button

@ Robin

There's no 'undo' button yet. But you can hit ctrl+U and it will undo your last change.

This looks like a really useful app and I can't wait to try it out. Very cool project, too.

However, I really dislike any user experience that forces me to watch a video for instructional content. (yes, I do see the irony!) I only needed about 20 seconds of your 1:23 video, and it would be mighty nice to have the option of quickly scanning text and images to get that. I also question the accessibility of instructional video content for visually or hearing impaired users, or even folks whose corporate computers simply do not have a sound card for whatever ridiculous reason.

@ Andrea

Good point. We did post a few written instructional material with the video, but it's not nearly as prominent. You can find some great stuff that Matt Dyer put together here:

http://blog.jingproject.com/how_do_i/

Hope that helps.

Wow! Just as Andrea is so adamant about not viewing videos, I'am total opposite. This Jing thing is incredible. If there is not video training on a new program or application I usually do what 75% of other internet users do throw it in the garbage. Great job Techsmith!!

Wow! Just as Andrea is so adamant about not viewing videos, I'am total opposite. This Jing thing is incredible. If there is not video training on a new program or application I usually do what 75% of other internet users do throw it in the garbage. Great job Techsmith!!

Install does not seem to work on Mac OS 10.4. After I installed, a window opened with 3 files:

Alias "Auto Install"
Alias "Applications"
Jing

If I click on Alias "Auto Install" it gives me an error message that the original file "Auto Install" is missing.

If I click on Alias "Applications", it merely opens my applications folder.

If I click on the orange circle Jing, nothing happens.

Can you trouble shoot your download for Mac OS again? Something is wrong.

I like this Jing. Not sure how to use it yet but I like fooling around with it. I can see possibilities. Thanks robbay

I've used SnagIt for a few years on my PC. I'm glad there is something like it for the Mac.

I miss the ability to enlarge the image to do some editing and the ability to save the image to a number of formats.

Thank you

Hi guys from TechSmith,

I just tried your Jing seriously for the first time on my brand new MacPro - what a great app! That's what I was looking for for a long time - great quality and easy to use!

Keep on rocking!

Wolfram

What a great and easy program to use. I'll admit though, the first couple minutes I was confused and didn't even know how to start using it. Soon as I saw the sun on the top left corner it started to get easier. I especially like the feature that lets me save the video captures as a swf file. This way I can quickly IM it to someone that needs quick help. I've had so many cases where the person I'm helping can't follow with what I'm typing or describing by phone. I've been looking for a program like this for so long. Great Job everyone!

New Down load of Jing is even Better! Helping my Herbalife product shopping cart business tremendously picture manipulation and send is a breeze. Thanks again

Can I edit a video? It's a wav file from my digital camera, and I want to shorten it. It's 730MB, and I can only put 700 on a CD, and I can't post it on YouTube, either. Even if Jing can't help, does anyone know a way I can edit my camera videos? By edit I mean cut time off the beginning or end. Thanks!

I had zero trouble installing--it works just as described. I'm an IT manager who is tired answering questions that start off with "How do I...?" It work like a dream--has a very intuitive interface--a very good start. I will be looking for interesting new features in the years to come.

I had zero trouble installing--it works just as described. I'm an IT manager who is tired answering questions that start off with "How do I...?" It work like a dream--has a very intuitive interface--a very good start. I will be looking for interesting new features in the years to come.

hi. i was loving Jing, then I updated to 1.4 and it wont record a thing! whats going on?
thanks

fun, fun, fun.....hahhahha

what's next.......?

cheers...

I loaded it – tried it - changed something in the prefs panel so I thought I could find it easier. Now I can not find it all all. I can not even trash the application and just reinstall. Can you figure this out?

I loaded it – tried it - changed something in the prefs panel so I thought I could find it easier. Now I can not find it all all. I can not even trash the application and just reinstall. Can you figure this out?

Make that another person with the same problem. I do not see any preference options since removing the sun from my desktop. I wish I could switch it back.

How do I clear the history from jing ???

I like the yellow dot and I can drag it to any border of the screen . The arrows can be moved and deleted by using the "delete" key. I love it, but in the future, I would not pay to store my images since I only have a personal use for blogging, etc.

I like the yellow, dot and I can drag it to any border of the screen . The arrows can be moved and deleted by using the "delete" key. I love it, but in the future, I would not pay to store my images since I only have a personal use for blogging, etc.

I have installed but cannot get it to record sound. How do I get it to record sound

@ Meagan Godfrey

Are you trying to record external audio, like your voice or are you trying to record system audio (like sounds from a program or music your computer's playing)?

I can't make the text work on a page I have captured (yes, I checked text color)--I tried in a box and all over the page--what am I doing wrong?

Having same problems as Meagan Godfrey. I have loaded it on my work computer and capture video works fine there. So I loaded Jing on my home computer so that I could capture streaming video at home. (Can't use streaming video at work.) I can't get it to record internal or external sounds on the home computer. The video is very choppy too and I'm running on high speed cable modem. I'm sure it is a settings issue, but I can't seem to find where I need to go. Audio looks fine in the control panel. Can you Jing me with directions on how to fix my audio problem?

Would love to have a copy to clip board option like other screen capture programs. I work in a Lotus Notes shop and its much easier to copy and paste a screenshot then insert a image.

I have used and taught Camtasia for several years and love it, but sometimes I just need to answer a technical question from a user that doesn't demand a more lengthy and/or re-usable video. In those cases, I use Jing to record a quick demo, then just share the link. I'm surprised by the people who commented that it's "unintuitive", since it only takes three simple steps to capture, record, and share! I find it quick and easy to use.

I am having a problem when recording a JING video. I can hear my typing sounds and mouse clicks. Does anyone know what I should do to silence this sound?

Thanks for your help!

@ Olivia

If I were to guess, it sounds like you have an internal microphone on your laptop. My suggestion is to use an external microphone; either a headset or webcam with a mic (that's what I use).

You can also mute the recording, but that means you can't record your voice either.

sir i trying to connect ur jing driverless webcam but it all in vain
plz could u tell me how would be this jing operational
looking for ur reply
regards
nazir khan

@ Nazirkhan

Jing is usually simple to install. Both on the Mac and PC it is a standard installation process.

Now, just to let you know, Jing does not support webcams.

I'll see if we can find a better way to show the installation process so you know what to expect.

I've installed but yet to fully use, however, the comments I've read here suggest a few system bits and pieces need to be sorted by some. Basically, with audio it is not good to have two drivers enabled, so check your device manager and those with audio problems may find that they have a generic and propriety driver enabled. I strongly recommend that the generic one be disabled, ( especially if you're using Vista.) The same applies for graphic drivers. Quite often I've found things work on Vista once I've backed up and taken a look at what a particular software package requires, and it usually transpires that Vista is still somewhat beta. You only need to google vista problems to see what I mean. As to jing, I have no problems with the way the good folk here have chosen to access jing, rather refreshing. Now to try it out proper ~ the son overseas is having problems with his computer so the howto's are about to go video.

Awesome app. The best screen capture I've come across bar none on the Mac (vs. SnapzPro and iShowU is what I'm comparing this too). There is one final cherry I need to locate to finish this near-perfect experiece of an ice-cream sundae of a program.
How in the name of Hank can you capture SYSTEM audio (not internal or line-in microphones) but direct system audio with Jing on a Mac (OS 10.5). This generally works with "soundflower" audio drivers, but not with Jing....
Please let me know if you find out.

Thanks for this otherwise - it's easy, convenient and smooth as olive oil on hard-boiled eggs!

I must be thick but how do you send the link for someone else to see? Or have I got the wrong end of the stick!!!

@ Lynn

Once you take a capture you'll get a preview window (whether it be an image or video) from there, click Share and then you'll see a progress bar. Once the progress bar is done, Jing will place the link on your clipboard, so all you have to do is paste the link (ctrl+v on PC, cmd+v on Mac).

I think it's a really cool tool for quick screencasting. Unfortunately it lacks editing functionality.

The GUI is simple and intuitive.

i had the ball on my desktop adn then i chose to hide it in the system tray and now i can't use it at all. i tried to trash the program but can't because it says that jing is in use. how do i get rid of this blasted program?

Hi Whitney,

Are you on a Mac?

If so, I bet Jing is hiding up in your menu in the upper right, sort of by your clock. Right here: http://screencast.com/t/kR7J4nRe

I also like using hotkeys. Then I don't even have to bother with clicking the sun or small icon. Here's a link about that: http://blog.jingproject.com/2007/11/jing_hotkey.html

Finally, I made a quick screencast that shows how to get the sun back should you want to do that: http://screencast.com/t/Gv1WmDYka

If you are on Windows, this video might still be helpful, but it’ll be in your system tray.

Hope that helps, and thanks for your interest in Jing!
Mike Curtis, TechSmith

I have finished the installation and can use it to vedio and capture. Now how do get a view of what i captured or my vedio with jings.
I need help???.....

I downloaded and tried it out. Want very much to like it because I can see it being very helpful to me. However, when recording video on my mac and one of the actions I wanted to record was me scrolling down on a website page, the resulting video I recorded was very choppy, much like making a cartoon with a flipbook. Very herky-jerky, not very smooth at all. As a result the arrow cursor would disappear and reappear, making following along with what I was trying to show very difficult. Is there anyway to fix this?

I just downloaded Jing for Mac OSX and I can't get it to open. Did I do something wrong?

I'm on a Mac. I installed Jing, signed up and activated my Screencast account. I even put Jing on my dock. I click on the icon and nothing happens.

Oh great, Mac OS crashed. Had to manual shut down. Now I see the Jing sun on the upper right-hand corner

Hi Marie and Jan,
There's a chance you have a related problem. Try checking out the video here: http://blog.jingproject.com/2008/06/hey_thereif_youre_using_jing.html

I hope it proves helpful!
Mike Curtis, TechSmith

Great app. One suggestion is to add the ability to capture everything in a browser window - including the stuff that is not visible on the screen.