Paraphrased from Tech Support: "Hi, I bought a new USB microphone to use for my screencasts, but my audio still sounds terrible. It's tinny and there's a lot of background noise. The mic sounds great in other apps though."

Ah-ha! Here's what's probably going on. I'd like to explain how Jing works with audio devices (microphones).

The core issue is that if Jing finds a microphone that has worked before, it will keep on using it until you say otherwise. It doesn't automatically pick "the best" microphone or the newest one connected. The following example will make the workflow more clear.

Let's say your computer has multiple audio devices connected. For example, perhaps it has USB mic, and a 3.5mm analog mic that likely came with your computer (or often the built-in mic in the case of laptops).

If you're using audio from the USB microphone, and then disconnect it, the next time you go to make a Jing recording, Jing will interrupt the countdown and warn you--asking you to choose a new audio input device.

However, Jing does NOT warn you if you add a new microphone that wasn't there the last time you made a video. (Whether this is a good idea or not is a fair matter for debate and perhaps we indeed should notify the user.) Therefore, you need to tell Jing to use the microphone you wish.

Here's how to do that:

1. Click More > Preferences.

2. Next, under Audio Input, click Select Device.
3. Jing will present available audio devices. Choose the one you wish to use, and click OK.