Jing Update Process Improvements

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Roughly speaking, there are two kinds of people that use Jing. There are those that try it, love it and often send us requests for additional features. We listen hard to these requests.

Then there are those that try Jing, then quit using it for some reason. We wanna hear from these people too. We work hard to learn where Jing is letting them down.

One thing that clearly needed improvement was the Jing update process. Jing used to require updating as soon as a new version was detected. And it was possible this might happen right as you're trying to capture and share. You literally couldn't use Jing until you updated. Sorry about that. It's better now though. The update process is much friendlier and forgiving.

To explain it, here's Bill and his Jing Art flower:

"We've changed the update process in this release so the NEXT time Jing wants to update, there'll be a 14-day grace period before requiring the update. Jing'll also allow you to know what's in the update before you install it. Hopefully, that'll allow shares to be completed, while still getting the latest and greatest features and fixes.

And if you ever ended up in the loop where Jing says there's an update, you update and it says there's an update, you update and..., this release should stop that nonsense. We haven't yet solved the problem. We think a proxy server or browser might be caching the old version, but we aren't sure. But now Jing should only let you know about the update when it's SURE it's got it. Let us know if you see it happen again...on the NEXT release."

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5 Comments

Thanks for this one!!

When you are using Jing in a school lab setting and kids are busy trying to get graphics into their blogs the periodic down time due to an upgrade was at times frustrating.

Quote floater

How do we get out of this "Update" loop .... I'm stuck, Jing just keeps requiring update to version 2.1.9181 and doesn't let you snap screens.

Is there a link to force install older versions or the latest version?

Thanks,
Gareth

Quote floater

Hi Gareth,

First try this solution: http://bit.ly/7a7xj7
If that's not working, support can help you clear your cache. http://support.techsmith.com.

Mike Curtis, TechSmith

Quote floater

Hi Mike,

Thanks - couldn't get the desktop machine with the looping problem to download the latest jing_setup.exe, so did a wget on Linux box then manually transferred the jing_setup.exe and ran it, now have latest version.

Regards,
Gareth

Quote floater

I love Jing and use it daily. I have installed it on about 20 of my friends computers. I personally am technical enough to install new versions, etc. Most of these idiots PCs that I installed it on have no clue what to do when you popup a warning that they have it install a new version, so it ends up getting disabled and causes me grief. PLEASE DO NOT FORCE A USER TO UPGRADE OR ELSE... it should be an option, not FORCED. We only use FTP and not screencast, so dont tell me it has to be done to support screencast changes on your side.

Quote floater

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