Ah, I see. Before this fix I just went ahead and added a shortcut to Jing in the "Startup" folder.

iBrent

Mmmm ... If I have Jing Pro, do I do just the jing.exe download? Or is there a separate download?

Good question Dave! There is just one version of Jing. What will happen is when you download the exe as long as you log in with the account you used to go Pro, Jing will be smart enough to realize you're Pro and make it so.

So, another way to think of it--there is no Jing download and Jing Pro download. There's only Jing and the account (screencast.com email) determines your "Pro-ness".

Mike Curtis, TechSmith

I've just purchased the Pro version and I'm logged in at screencast.com with the same email that purchased the Pro version. I've downloaded and installed Jing and started it up. No matter what I do, I keep getting the same error for failed login: "Jing Warning - Could not connect to network. A transport method error occurred when calling: "Screencast.Admin.Account.GetCountryList" so I've been unable to launch Jing and get started. I'm running on Windows Vista Home with AVG Internet Security. I've already Marked Jing as SAFE when prompted. Assistance would be greatly appreciated.

Cheers, Lee

An update. I've verified all the details with the associated account on Screencast.com and the email used to purchase Jing Pro. I restarted the computer and restarted Jing and am having a different result than yesterday. Today's error reads: 'Could not connect to network. A transport method error occurred when calling: "Screencast.User.GetInfo"'. End Result, I still can't get Jing loaded and use it. My goal is to have this running asap and tied to my YouTube account.

Update: Situation resolved, though not as tightly as I'd prefer. Nonetheless, a satisfactory result due to the sharing of information - more on this error here: http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_faqid=1449&p_created=1210359584&p_sid=qnN-nWBj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzksNzkmcF9wcm9kcz0xMDkmcF9jYXRzPSZwX3B2PTEuMTA5JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTE!&p_li=&p_topview=1

Hello Lee,

Jing reads the proxy from your web browser. You might try opening a web browser. Can you navigate to new pages? This may sound strange and I'm grasping here, but what happens if you leave your web browser open and then quit Jing and restart it?

I also pulled this answer from the support pages at http://support.techsmith.com

It might have a clue. I hope this helps!
Mike Curtis, TechSmith
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This problem can occur if you have a firewall blocking communication with Jing, if you are behind a proxy, or if you are not connected to the internet.

If you have a software firewall on your computer, please try disabling it for testing, or add Jing.exe as an exception to your firewall.

If you are behind a network firewall, contact your IT department or network administrator to request Jing.exe be allowed to pass through port 8080.

If you are behind a proxy server, please see if you can bypass the proxy or make sure that www.screencast.com is accessible through the proxy.

I was too slow for you Lee. I am so glad you seem to be up and running now. Thank goodness!
Mike Curtis

well wen i open it ask for email and stuff give it the says jing stopped working windows will find problem it dont tell me problum rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!