Over here at TechSmith we strive to stand apart from the kind of tech support you may be used to. Casey's a great example of that effort. Whether you're on Mac or PC (Casey's an expert on both), if you submit a problem or question about Jing, it'll likely end up on his plate.

Jing's different than our other products because it's an application and a service. Because Jing is a "cloud" application, it forces updates, so we get a huge rush of thousands of downloads and installations in a short span of days. Thankfully, this release has gone very smoothly, and we appreciate all the feedback we have received on the new features and improvements in Jing and Jing Pro.

While Casey's been busy, he still finds time to have a life outside of work, enjoying Macintosh evangelism, snowboarding, and creating multimedia art like this:

Should you need to contact Support, I made a little Jing (0:30, no audio) to show you how you can go to the support website, look up Jing-related information and submit a ticket if necessary. One thing I know the Support team loves -- if it's possible -- is a Jing describing your problem so they can see exactly what you're experiencing. Of course, if you need Support because you have an issue with Jing that could be easier said than done...

Oh--and if you have a "How to" kind of question, first check out the new Jing Help Center. Your feedback is very much appreciated.