New Quicktime v7.6 causing crash on Jing Pro for Mac users
It is never fun to bring bad news, but we just found a crash bug this morning when attempting to record an .MP4 video with Jing Pro on a Mac with the latest version of Quicktime (v7.6). Jing makes use of the Quicktime encoding engine to create the .MP4 video files. Apple just released this new version of Quicktime today, so we are working quickly to resolve the situation and have a fix available as quickly as possible.
The good news is that our .SWF recording format still works. Until we get this resolved, Jing Pro users on the Mac can go into the Jing Preference and change the default video recording format back to SWF. Below a quick video on how to make that change.
This is not a problem for users of the free Jing version, nor is it a problem on the Windows versions of Jing. I apologize for any inconvenience - we want this fixed as badly as you do.
Tony Dunckel -- Product Manager, Jing
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The SWF recording does NOT work. I'm running Quicktime 7.6, Jing Pro, and have tried both MP4 and SWF to no avail.
I've written about it here:
http://www.mguhlin.org/2009/01/jing-pro-bust.html
Take care,
Miguel
Any news on this yet? I upgraded on Saturday to pro only to find out about this problem after. I'm slightly annoyed.
Just wanted to let you know that the SWF workaround works for me on Mac OSX 10.5.6 using the Pro version. Have just completed three so far today.
Good luck with the workaround guys and thanks for the quick heads up.
Tony
@ Richard -- I apologize for the poor timing. We too were quite disappointed by this lack of compatibility. Fortunately we have a fix ready and are hoping to release as soon as we've finalized our testing. Hang in there...
For me Jing crashed during recording too on Mac OSX 10.4.11 met QT 7.6 (I am not using pro version).
Jing stopped crashing after I changed the prefs of QT 7.6.
Follow me: QuicktimePlayer-> preferences->recording: quality -> set this to Good(mpeg-4). Standard this was on Better H.264.
Hope this helps some people...
I've been a heavy Jing user, critiquing student work online, but have been plagued by upload hang issues since day one. It appears to be the way you are compressing both mp4 and swfs - the Cox servers terminate the upload. My solution is to drive to Starbucks and upload the files using DSL. However a new wrinkle surfaced today: Jing crashes before it can even get history initialized. I can't even change accounts...My teaching has ground to a halt on my macbookpro.
Downloaded the free Jing on March 1 which has slowed and basically screwed up all my web access/eaml on my MacBookPro. Very unhappy with this situation. How do I get rid of this? It has basically put a stop all my work. It took a miracle to just get back to your site to type this.
I really like Jing, and purchased the pro version a few weeks ago. Unfortunately, it is a heartbreaker on the Mac--it crashes All The Time. It doesn't seem to matter whether I'm recording SWF or MPEG files--it crashes at random during recording, and sometimes when it's trying to save.
I'm using an Intel Mac Book, with system 10.4.1.
This program seems to have so much potential, but right now, I'm sad to say, it doesn't feel ready for Prime Time, at least not on a Mac.
Clicking on the Manage Account on Mac makes the yellow sun go away! I cannot find any other way to upgrade to Pro after my payment. I am sure Jing Pro is not an Internet scam?
Regards
Tellef Ogrim
editor
Oslo Business Memo
Same problem for me; have just upgraded to Pro but I cannot get into 'manage account' as each time I click on it the whole sun just dissapears - macbook pro 10.6.3. Very frustrating!
Any help appreciated.