Jing a Trojan? Epicly unlikely.

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A few users have been kind enough to point out to us that AVG antivirus software is currently giving a warning that the Jing .EXE has a trojan in it. Jing doesn't contain a trojan, or any other type of virus.

While the Jing Project is new, TechSmith has been around for 20 years. Honest, no trojans. :)

We’re trying to get a hold of AVG to get it sorted out. We'll be sure to update you when we find out why we generate a false positive. Thanks for letting us know. We really appreciate the feedback.

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7 Comments

I had Jing both versions installed on my Mac and have Parallels 3.0 with Windows XP and using AVG installed and just found the Jing exe for 1.4 was picked up as a virus. Very odd.

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Ralph--I haven't confirmed it myself, but a report above said that if you update AVG this problem should go away.

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I just got done downloading and installing JING for the first time. I have current AVG and didn't have problems with the install. (It did give me problems yesterday though???)

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Hi folks,


Oh, I'm awful! I love Jing, I spread the word to everyone but I completely forgot to send this error as feedback to Techsmith. I will of course remedy this, but just to let you know, I had this error as well on 3/04/08 and it was due to Windows XP creating a restore version of the Jing exe. Haven't gotten the error again.

Aloha,
Cheryll

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My Kaspersky antivirus just quarantined Jing's latest upate as a Trojan. 8/24/2010 8:42:10 PM Quarantined virus HEUR:Trojan-Downloader.Win32.Generic C:\Users\Owner\AppData\Local\Temp\JingSetup.exe High

What do I do now?

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Yep my Kaspersky AV has just reported the same issue with the latest installer - did not report this before...

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Hi,
We contacted Kaspersky and they were really expedient and it's all worked out. This false positive report should be taken care of now.

Mike Curtis, TechSmith

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Jing Support/Feedback

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