The concept of Jing is the always-ready program that instantly captures and shares images and video…from your computer to anywhere.

I wanted to let you know that I just downloaded the mac version. I am not seeing the icon and I do have growl installed.

I'm having the Growl problem.

I had to force quit Jing.

My console was filling up with the following:
"2007-07-18 13:00:28.029 Jing[1073] Growlsettings is 0"

Looks like an amazing product. Let me know what else I can do to help bugfix it!

I have the Growl issue as well. I used the 'Do it all for me' install option. Jing took up a bunch of memory. (I got a Growl notification saying Jing registered with it.) I forced quit Jing and restarted. I now appears to be running normally.

I'm also running Growl. My macBook is currently steady at about 60% CPU utilization and the Jing widget-whatsit didn't show up. If I have to choose between Growl and Jing... ;-)

Same here - Growl and Jing don't seem to be working together ...

We think we have figured out the Growl conflict, and are testing a fix. A while back, we were going to use Growl for notifications. Later we decided not to, because we needed to have notifications for people who don't have Growl, and who choose not to install it. So, we put in our own notifications instead. Unfortunately, Jing still registers itself with Growl, but does not use it. The fix will no longer register us with Growl, and the two should co-exist fine, but Jing will still not be using Growl for notifications. By not registering, we think we'll avoid the problems some people have had on first launch of Jing.

Also note that if you can quit Jing (via Activity Monitor or a restart), Jing should start the second time just fine.

So, Jason, we won't make you choose between the two. We use Growl ourselves!

We're still thinking about supporting it again, optionally, but need to work out some technical issues.

For Mac video captures: any hint on how large is 'large'? I'm willing to wait to see how the next Mac release performs before I start giving any redundant feedback.

Does not appear to hook up to Screencast.com when using a proxy server at work.

I've just downloaded Jing to try out but I can't seem to get the video function to work. Once I select a screen to capture it doesn't commence capturing although the sprockets on the sides are moving. The timer is not recording anything and when I press stop and check whats recorded there's just a static image for a fraction of a second. I've tried saving the file locally first instead of sharing but the same thing happens.

Still captures work fine.

Installed Jing, did a video, clicked on SHARE, opened up Mac Mail, did paste.. and nothing appeared. After a minute I would get a JING message "unable to share capture"

I've restarted and reinstalled.

I running on a Mac Book. What should I try next?

Thank you

Would you let me know when you have the problem cited below fixed?
Since this is not a problem for me with Snag-It, I presume you'll be able to fix it in JING. Thanks.
-----------------------------
After capturing, preview window does not display correctly:

If you have Windows set to use large fonts, the Image and Video preview windows do not display correctly. It looks like the bottom of the window is cut off. This is currently being investigated.
-----------------------------

Hello-
I've recorded a video with jing and it was published in swf format. What do I play this with? Is it possible to convert swf into a more common format like quicktime or windows media player?

Thanks,
Joel

I have problems when try to run Jing, I have already installes Microsoft Framework 3 and when finishing the Jing Installation a Windows alert appear and said that Jing has to close the program becasue an error was found.

I restart my system again and Jing send the same error and doesn't work. I'm user of Snagit almost 8 years ago so I have capture the images of the errors, how I can send those to you to figure out what is happening.

Thank you in advanced, Victor.

If I make than one Jing video when I paste the new URL from the clipboard into an email to send off it is either:
- the same URL as the previous one Or
– a new URL but it brings up the previous recording on the web.
Good luck with it. it will be great if you can fix this bug. Maybe it was me!! Please tell me.
And your feedback form gives an error message

One thing I have an issue with is not being able to choose weather or not you can have Jing removed from startup, as I have been unable to stop it on startup, even when un-checking it my msconfig startup tab.

Very annoying not to have this control over a software program.

I have tried many of the functions, and feel, overall, you are on the right track for a great product.

Image capture great. Videos record and playback in a jerky motion. Anything I can do to correct this?

To play SWF files, download SWF Opener. It's a Free Application, only 386KB. Works great! Scroll down at this link - it's the next to last download listed.

http://www.browsertools.net/downloads1.html

Jing seems to crash everytime I try to record a video.
MacBookPRO, osx 10.4.9, Jing 1.2.4

STARTUP issue - Small free 72KB Application named StartupCPL (CPL=Control Panel), Author Mike Lin http://www.mlin.net/StartupCPL.shtml - This application works for me for a faster startup.

After install, Jing is listed under HKLM/Run tab. Remove checkmark from box in front of Jing and it won't startup. However, when you want to run Jing, you'll have to go to Control Panel, Startup icon and put the checkmark back in the box. If you go to Programs and click on Jing, it tries to Install again and pops up a note 'Jing is already running.'

NOTE: On Windows XP, you must switch the Control Panel to Classic View in order to see the Startup icon.

RE:Doris "STARTUP issue..Small free 72KB Application named StartupCPL (CPL=Control Panel), Author Mike Lin http://www.mlin.net/StartupCPL.shtml -
This application works for me for a faster startup."

Thanks for the info!

IMHO: I still would like Jing to offer a choice between the application starting on start-up or by clicking on a short-cut to start.
Going through what you describe is not very user friendly.

I use Jing on a Apple G4 dual 500 MHz and it doesnt work well... I get one frame in 3 seconds. Why is it so slow??? Please help me!

RE:CASH "Startup Issue" IMHO: I still would like Jing to offer a choice between the application starting on start-up or by clicking on a short-cut to start.

Tested a shortcut and it works without going back to the control panel to replace the checkmark. Had not previously setup a shortcut. It doesn't load on startup but it will open by clicking the shortcut.

Hi
I am trying Jing - impressed with video quality but cannot get any sound to record - my mike is attached works great with other apps like Skype. I tested the video recording and switched mike on and off whilst recording I can hear the switch off and on moments on playbeck when I do this but cannot hear anything actually said during the recording?

This app is pretty cool - seems to work even on my old powerbook. (17" G4 1Ghz)

however, every time i click to start a video - the input changes to line. I have it set to mic before... it changes by itself...i have to manually go over and change it to internal mic - and then of course - that action is in my video!

thoughts?

Hi, I have a problem. I'm running Jing on a iMac (2.16G Hz Intel Core 2 Duo, Mac OS 10.4.10) and everything works until I try to save the captured video. I'm in a Network but no matter if I try to save to my account or the harddisc or my USB Memory Stick I always get the message "unable to save capture to ...swf". It works fine on my G4 at home but not with the iMac and network.
http://www.abload.de/image.php?img=bild-3wt9.jpg

Hi, I have a problem. I'm running Jing on a iMac (2.16G Hz Intel Core 2 Duo, Mac OS 10.4.10) and everything works until I try to save the captured video. I'm in a Network but no matter if I try to save to my account or the harddisc or my USB Memory Stick I always get the message "unable to save capture to ...swf". It works fine on my G4 at home but not with the iMac and network.
http://www.abload.de/image.php?img=bild-3wt9.jpg

Also when trying to share instead of saving I get a similar looking message box: Unable to share your capture. Local file cannot be opened.

Hello,

This Jing thing is a great idea and I look forward to using it for professional learning. I created a small video and saved it to my computer. When I wanted to add it as an attachment to an introductory email trhe saved file did not show up in the attach window. When I made a second video, I could see the first swf file in the window (although the icon did not look like it was attached to a program). When I open the folder in "My Computer" I cannot see any file in that folder. When I tried to save and replace the first file, the save window just stayed open.

I looked through previous comments to find an answer but am unsure of where to find answers to all of the questions/comments. Is someone sending answers?

Janet

Hi,

I installed both version 1.2.5 and 1.2.6 on my Mac Pro (10.4.10) and none works. When I selected the area I wish to screen-capture and click 'Image', nothing happen. Is this a known issue or did I missed something out? Kindly advise, please. This little mighty application looks too great to be missed.

Thanks and regards.

David

Just installed Jing on WinXP with .NET 3.0 already installed, but all buttons only have squares on them instead of text. Any ideas?

The squares instead of text generally means that the font isn't compatible with .NET 3.0. This can happen if you have your system font set to a custom True Type font.

Microsoft is aware of the issue, but I think they consider it an error in the font rather than the system. Something about the custom TTF using the Private Use Area (PUA) of the font that isn't supposed to be used.

The only thing I can suggest is trying to change your default system font to something else and see if you still have the problem.

Hi

impossible to share any video or image

''it has not been recognized as valid date time''
my xp is in french is due to that ?

kr
jerome

please do a Jing video on how to set up the new stuff??? Flickr? - screencast? - ftp...

please help us newbies and KISS - keep it super simple.

thanks again for a great product - at a great price.

Paul
http://www.magicrelationship.net/blog

Am I being particularly dumb? I can't figure out how to work Jing at all. I just installed it on OS X 10.5.1. It took me through a signup process, then a big yellow ball appeared briefly in front of me, zoomed up to the top-right hand corner of my screen... and disappeared. And that's the last I saw of Jing.

Is it meant to work with Leopard?

Ta,

Matt

Hello,

I love the idea of Jing. Unfortunatly when I go to create a video I sound very far away. Also, when I go to play the video, I get vertical red lines. HELP! I would like to make a video for a masters project.

Thanks!
Amanda

Ps. I've turned everything off that I can before I start my video, re-installed jing and turned off my anti-virus. Nothing seems to help.

I don't have messenger installed and I won't install it.

How do I stop Jing from trying to install messenger everytime I start it?

I have to force-close the messenger installation each time I start Jing.

HELP!! In preferences I moved to locate Jing in my menu bar rather then the sun. Now I cannot find my Jing. I am giving a presentation on Jing soon and need help.

thanks
Susan

We are trialling this product at our University and so far none of the computers have managed to get any audio on the Video recording.
Any ideas?

Any idea why FTP upload to my server always stalls about 75% done? I've tried multiple times, same result.

Also, after the FTP DOES stall out, if I try to cancel it, nothing happens and the app. just hangs permanently (and requires a force-quit).

I installed Jing on a power pc based mac running 10.4.11 and when i click the icon in the applications folder jing does not launch. What is the problem?

I am using the Mac version, I hid the sun and now I cannot get to any of the preferences or get the sun back, other that all is well, any help will be appreciated.

Thanks
John

Hi John, I bet Jing is hiding up in your menu in the upper right, sort of by your clock. Right here: http://screencast.com/t/kR7J4nRe

I also like using hotkeys. Then I don't even have to bother with clicking the sun or small icon. Here's a link about that: http://blog.jingproject.com/2007/11/jing_hotkey.html

Finally, I made a quick screencast that shows how to get the sun back should you want to do that: http://screencast.com/t/Gv1WmDYka

Hope that helps, and thanks for your interest in Jing!
Mike Curtis

Hi there,

Jing worked fine for me. Until I tried to deinstall it and download a new version.

Now the application won't launch (I never see the sun.)

Please let me know what to do to get it to work again. I'm on a mac and am not running growl.

Thanks
Kelli

My clients report that the audio sounds muddled on my recorded screencasts. When I listen to the screencast on the computer in which it was made, the audio sounds fine. Is this an issue with my client's or my own sound settings? What needs to be adjusted?

Also, a colleague (Windows Vista) has a special Jing Sound Settings. I could not find this feature on my own computer (Windows XP). Where would this be located?

A sample screencast where there were problems is http://www.screencast.com/t/jnReQlde.

Thanks,
Nina

I was really excited to learn about Jing because I thought it would be great to make short demos for teachers at the school where I am tech coordinator. However, on my first several tries I have not been able to record sound. It shows MIKE ON and records the video, but no sound. The mike works when I use it with Windows Movie Maker. Can anyone suggest something that might help me get the sound to record?