July 2007 Archives
I'm seeing some neat uses of Jing lately!
I heard from Len Charnoff from the Digital College blog. He used a Jing video in a Flickr group he belongs too!
Len is a member of the Feathery Friday group on Flickr. Each Friday a new topic is announced. So, Len posted his picture of his bird and supplemented it with a Jing video! The Jing video gives you so much more information about his bird than the single picture did. You can see his post in Flickr here. Or click the screenshot below to watch his Jing video.
I also found a blog entry from Microsoft OneNote and PowerPoint MVP, Kathy Jacobs. She has a contest going on and if you Jing her to answer her questions, you could win a copy of SnagIt and Camtaisa Studio! You can read about the contest here.
How are you using Jing? Jing me!
This post will try and track known issues with the Jing Project. It will also be updated as we figure out answers and/or new problems. We're also tracking bugs in our Support System.
Windows Client
Crash when launching:
FIXED IN 1.2.4 There's currently a bug where Jing expects the date format to be English United States (M/D/YYYY). This means that if your Windows settings are set to anything else, we crash with a System.FormatException. We're currently working on getting a fix out for this as soon as we can.
After capturing, preview window does not display correctly:
FIXED IN 1.2.6If you have Windows set to use large fonts, the Image and Video preview windows do not display correctly. It looks like the bottom of the window is cut off. This is currently being investigated.
Install hangs or fails with .NET install:
Installing the .NET Framework 3.0 before installing Jing may help with this. It can be downloaded from Microsoft here. After that is finished, the Jing install should work.
Unable to register hotkey message:
(Partially)FIXED IN 1.2.4When launching Jing you may get messages that the hotkey can not be registered. This may occur if you've launched 2 copies of Jing, or you have another program that is registering the same hotkey. As of 1.2.4 you can only run 1 copy of Jing at a time.
Jing stops responding after standby or locked mode:
FIXED IN 1.2.5On XP, when you return from standby mode or a locked machine, Jing’s ‘sun’ and/or History window may stop responding or stop drawing correctly. The only work around right now is to restart Jing. This is currently being investigated.
Unable to send links via MSN Messenger service:
WORKAROUND IN 1.2.6Currently when trying to send links via MSN Messenger service, the user sending the links will see them in the chat window, but they are never received by the other party. This also seems to be happening for clients that interact with MSN such as Trillian. This is currently being investigated. Updated 8/08: We have a workaround for this issue. Read about it here.
Audio input device is incorrect:
When recording a video, Jing currently uses the first audio input device found. There is currently no way to configure this in the software and we are currently looking for a temporary solution.
Mac Client
Be sure to check the release notes for version 1.2.5 for details recent fixes.
Can't move the Sun:
You can drag it by clicking in its center, or if you first hold down the Shift key. It can only be placed in certain locations: any corner, and along edges except where the Dock or Menubar are.
Video recording does not record sound:
Be sure the Mute button has not been turned on. Also, in your System Preferences, check the Sound panel's Input tab, and be sure the microphone you want to use is the chosen device for sound input.
Video does not record
We are currently investigating a few reports of this issue. Please check if your audio device is turned on. If turning it on fixes this problem for you, please let us know via feedback.
Unable to send links via MSN Messenger service:
FIXED IN 1.2.6Please see the note in the Windows section above.
To update, just download the new version from our main page. To install, either run the script, or quit Jing, and replace your old version with this one. Note that you will not be able to share to Screencast until you update to this version.
In this release, we fixed:
- Problems when registering with a product called Growl. We don't currently support Growl, but this version avoids a conflict
- Large videos can now be shared. We had problems with videos over 20 megabytes
- Deleting items from your History after you have deleted them via Screencast
The feedback to the Jing Project has been absolutely amazing. With such an overwhelming response, we're doing our best to respond to every piece of feedback, but it may take a day or two. Please bear with us as we work through all of your comments, for which we are extremely thankful.
The Jing Project Team
Thanks for all the amazing feedback! We're trying our best to keep up. We just released version 1.2.4. You'll be prompted to update the next time you share through Jing.
Here's the things we did for this release:
- Correctly run on non-US formatted date systems
- Ability to install and run on 64-bit systems (we still run in 32-bit mode)
- Limit to a single copy of Jing running on a machine
Greetings friends, family, colleagues, customers, and newcomers too - welcome everyone. I’m Tony Dunckel, and it is my pleasure as the product (err, project) manager to bring you Jing.
The Jing Project is our journey to discover how we can improve everyday conversation. Think of all those IM chats, emails, blog posts and comments you’ve made over the years. Now imagine a more visual world where integrating screen captures and screencasts into those took nothing more than a matter of seconds. Can you imagine it? I can - I’ve seen it, I’ve lived it - it’s Jing.
Our goal is to explore this with all of you and together see how we can bridge the visual world and our daily conversations into a richer, more effective way to communicate.
Before we embark on our journey, I’d like to introduce a few of my comrades, who represent the real genius behind the Jing Project and who will be contributing to our discussion on this blog.
“I'm Michael, the Lead Developer for Jing. I worked on the Windows development side of Jing and the original (constantly changing) project concept. If you’re upset about the system requirements... it's my fault.”
-- Michael Malinak
“Well, I'm Chris, and I work with the Instructional Design team at TechSmith. I didn't work on the development of Jing, but I got to tag-a-long for the ride, which has been a lot of fun. Oh, and I made the intro video too.”
--Chris McQueen
“Hello people of the interwebs! My name is Alan. I am the interface designer for the Jing Project. I absolutely love Jing, and I'm extremely excited to see where you, our users, will help us take this project!"
-- Alan Dennis
“I'm Don, and I made the sun shine on the Mac version, and some other stuff. We used Jing a lot during its development, and we think you'll find it useful, too.”
-- Don Sherry
“Hi, I'm Nick. I did the Jing Project's page, blog, and other webbie things. I also helped out with the Mac interface. We hope you have just as much fun using it as we had making it.”
-- Nick Gorsline
“Matt Dyer is a user assistance developer who enjoys writing about himself in the third person. He does his best to make sure that you know all the cool stuff you can do with Jing.”
-- Matt Dyer
“Hi, I'm Betsy, the Chief Evangelist at TechSmith. I can't wait to see all of the wicked cool things you do with Jing! Feel free to contact me so I can show off your masterpiece here on the blog!”
-- Betsy Weber, visit my blog
And with that, we invite you to not just use Jing, but to live it and incorporate it into your daily conversations. This blog is all about your feedback and creating an open dialog about where we should take this concept. Have fun!
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